Privacy

The Privacy Policy for Visitors applies to everyone who visits the website psychy.nl.

1. Management

The website psychy.nl is managed by Psychy.nl. Contact information can be found on the aforementioned website.

2. Saved data

Data filled out in the contact form will be saved.
Psychy.nl ensures security for saved data.

3. Cookies

Psychy.nl does not use cookies.

4. Questions

Visitors who have questions about this Privacy Policy can contact Psychy.nl, contact information can be found on the website named in article 1 of this Privacy Policy.

5. Disclaimer

Psychy.nl is entitled to change the content of the Privacy Policy without informing the visitor. The implementation of the change on the website is enough.

6. Orders

The Privacy Policy (also) applies to everyone who places an order on Psychy.nl

7. User data provided by the customer

Psychy.nl can use data provided by the customer for the following:

Processing the order.
Sending one or more emails in relation to the order.

8. Third parties

Data provided by the customer to Psychy.nl will never be passed on to third parties. There is one exception: When a court order is issued to provide data.

9. Security

User data provided by the customer to Psychy.nl is saved in a secure environment.

Terms and Conditions

Terms and Conditions for Psychy.nl

1. General

In the terms and conditions the following terms mean:
1. Customer: the party placing a commission. The party can be a natural or legal entity.
2. Seller: Psychy.nl, located in Utrecht, The Netherlands. Psychy.nl supplies personal services to companies and individuals.
3. Client: the person who actually uses the service of the seller.
Terms and conditions: these terms and conditions.
Offer: a formal offer of services from Psychy.nl to the customer.

2. Applicability

The terms and conditions are included in every agreement between the customer and seller, unless there is a written exemption. The terms and conditions are known to both parties at the start of the agreement.

3. Realisation of the agreement

The agreement is realised at the moment the seller’s offer, as commissioned by the customer, is signed by the customer and been acquired by the seller.
If no offer has been made, the agreement is realised at the moment the customer has received written confirmation from the seller about the commission placed.

4. Offers

All offers are non-committal unless they include a term for acceptance. If an offer includes a non-committal offer which is accepted by the other party, they have the right to revoke the offer within two days after accepting the offer.
The seller is allowed to use third parties in order to carry out the agreement.

5. Fee, costs, prices

The fee of the seller is independent of the outcome of the service.
If after the agreement, yet before the commission is completed, costs and/or prices are changed, the seller is allowed to change the agreed upon price, unless customer and seller have made different agreements on the matter.
The fee of the seller includes costs made by the seller needed for the commission, including materials and room rental, and includes costs for third parties unless otherwise agreed upon.
If an agreement has been made that certain costs are declared separately to the customer, the seller has to keep an overview of intended costs.
If an agreement has been made that the remuneration is dependent on an hourly tariff, the seller is required to keep an overview of hours worked. The hourly tariff is agreed upon the agreement, in which also the activities included under the billable hours have been named.
For all appointments with companies and individuals that are not cancelled or moved at least 24 hours in advance, the costs can be billed.

6. Cancelling a session/appointment

Sessions/appointments between the therapist and client have to be cancelled at least 24 hours before the agreed upon time of the session/appointment. Failing to do so or cancelling the session/appointment within 24 hours of the agreed upon time allows the seller to bill the costs for the reserved time.

7. Payment

Payment must be made without deduction, discount, or debt settlement, within 14 days after the invoice date.
If the customer does not pay within the term as stated in section 1, the seller is allowed to, after having reminded the customer at least once of the payment, without further notice of default and unabated the other rights of the customer, charge from the expiry date the legal interest until the date of the complete payment.
If payment is not made after the first reminder, a collection agency can be used.
All reasonable made costs, judicial and extrajudicial (collection) costs, made by the seller because of failure to comply to the payment agreement by the customer, are chargeable for the customer.
All judicial and extrajudicial costs made due to the collection of declared costs, are chargeable for the customer. The extrajudicial costs are established at max 15% of the amount to be claimed, with a minimum of €40,-.
Repeated conflicts regarding payment can harm the trust between customer and seller. This can lead to the seller deciding to suspend or end the professional relationship.

8. Confidentiality

The seller is, unless there is a legal obligation to disclose, required to full confidentiality in relation to third parties regarding information under professional confidentiality or the ethical code of confidentiality of the seller regarding information that the seller sees as confidential.
Reports to the customer or third party clients, can only happen after consultation and with permission of the concerned client.
The seller is not allowed to use the information given by the customer for a different purpose than for which it was given. There is an exemption in case the seller has to defend themselves in a disciplinary, civil, or criminal procedure in which this information may be of importance.
If the seller hires third parties, the obligations in this article apply to them too.

9. Liability

The seller will put in their best effort in providing the services and will ensure the carefulness that can be expected of a psychologist.
The seller is not liable for damage as a result of incorrect or incomplete information provision by the customer or client.
The seller is not liable, except for intent or gross negligence from the seller, for any direct and/or indirect damage due to any cause at all, during or as a result of execution of the commission.
The seller is not liable, except for intent or gross negligence from the seller, for any direct and/or indirect damage due to any cause at all to the property of the customer or client.
The seller is not liable, except for intent of gross negligence from the seller, for any direct and/or indirect damage due to any cause at all the customer or client suffers as a result of not (or not entirely) committing to the agreement.
If the customer demonstrates he has suffered damages because of a mistake of the customer, which would have been avoided had the seller acted carefully, the seller is only liable for the damage to a maximum of the amount of the fee for the commission for the last calendar year.
The customer indemnifies the seller for all liability of third parties under the seller, unless there is intent or gross negligence on the side of the seller.

10. Complaints

Should there be any complaints, the customer or client is expressly requested to discuss these with the seller first.

11. Obligations for the customer

The customer has to share all information, both written and verbal, which the seller according to their judgment needs in order to draft an offer and to be able to correctly carry out the agreement, on time.
The customer stands for the correctness, completeness and reliability of the information given to the seller, also when the information comes from third parties.
If agreements have been made regarding availability of necessary materials, supplies or facilities for the commission, the customer will provide these in time and according to the agreement.
Extra costs and fees resulting from delays in providing the necessary information, materials, supplies, or facilities, are billable for the customer.

12. Cancellation

If either the customer or the seller find the progress of the commission is extremely hindered, the customer and seller can after discussion agree not to continue the commission.
Cancellation has to be communicated to the other party through written agreement.
If the customer cancels (in part or completely) the commission, they will have to cover all reasonably made costs thus far: everything unabated the right of the seller to compensation for loss of profit.
The customer, without further notice, is deemed to be in attributable absenteeism:
1. when they do not, not completely, or not timely fulfil any obligation from the agreement.
2. due to bankruptcy of themselves or their company.
3. when their company is liquidated.
In these cases, the seller has the right to partially or completely suspend the agreement, without summation and/or judicial intervention, without being liable to any form of compensation.

13. Force majeur

Dissolution of the agreement from the customer only occurs in writing. When dissolution of the agreement from the customer happens within a month of starting the agreement, the customer owes the seller the full amount. For earlier cancellations, 50% of the costs are declared and expected to be paid by the customer.
The seller can dissolute the agreement in case of force majeur and is not held to the obligations.
The agreement is then unilaterally disbanded and may, in consultation, be continued at a later point in time.
With force majeur is meant: all circumstances which are reasonable out of control of the seller, causing the (temporary) inability to be able to carry out the agreement. This includes the situation in which the seller is unable to cooperate in the agreement due to illness or unforeseen circumstances.
In case of illness or temporary or permanent disability, the seller will attempt to find replacement by a third party. If this turns out to be impossible, the seller is deemed exempt from upholding their end of the agreement, without the customer having any right to compensation of costs.
In case of force majeur, the seller will communicate this to the customer. The customer has the right to, within eight days of receiving the message, cancel the agreement, while still being obligated to pay the fees or costs made up until that point.

14. Expiration period

As far as not communicated differently in these terms and conditions, claim rights and other rights of the customer in relation to the seller expire at most after a year starting from the moment the customer did or could have become aware of these rights.

15. Applicable law

To all agreements between the customer and seller to which these terms and conditions apply, Dutch law is applicable.
The parties declare a competent court which is competent in the residence of the seller.
As far as the activities for the agreement concern activities that fall under the profession of the professional organisation the psychologist is registered with, the psychologist has to take into account the rules of conduct of the organisation in providing the service. The complaints procedure of the professional organisation are valid when a possible complaint falls within the scope of the complaints procedure which the customer or client appeals to.